The need of Treatment Coordinators
With rising patient expectations, increased competition, and financial
pressures on dental practices, the role of a Treatment Coordinator (TCO) has
never been more crucial. A well-structured treatment coordination system can
significantly impact patient experience, private case acceptance, and overall
revenue.
The Financial Pressures on Dental Practices
With the increase in National Insurance contributions and rising employer costs, many dental practices are struggling to balance overheads while maximizing revenue. Hiring additional staff to handle patient consultations and treatment planning is not always feasible, leaving receptionists or clinicians to manage case presentations—often without the necessary time or expertise to maximize case acceptance rates.
This is where outsourced treatment coordination services, like those offered
by CareBridge Consulting, become a cost-effective and highly beneficial
solution.
The Impact of a Dedicated Treatment Coordinator
A study published in the British Dental Journal (2023) found that practices with a dedicated TCO saw a 35% increase in private treatment acceptance
rates compared to those without. Patients who receive clear explanations,
financial guidance, and personalized follow-ups are far more likely to commit to
treatment.
At CareBridge Consulting, our remote treatment coordination services ensure
that dental practices can:
1. Boost private case acceptance through structured patient engagement.
2. Alleviate pressure on reception teams—no more rushed treatment
explanations.
3. Eliminate employment concerns—no sick leave, pension costs, or tax
burdens and Capture more patients with out-of-hours support, ensuring busy
professionals have time to make informed treatment decisions.
Case Study: The Power of Google Reviews & Effective Coordination
One of our partner practices struggled with low Google review ratings, leading to
reduced patient inquiries. With no advanced marketing strategy in place, their
private patient flow was directly impacted.
After implementing CareBridge Consulting’s treatment coordination service, the
practice saw:
A 60% increase in positive Google reviews within six months.
A 40% rise in private treatment bookings through better patient education.
Fewer complaints about front-desk service—as reception teams could focus
on core tasks.
With minimal financial investment compared to hiring a full-time TCO, this
practice transformed its patient journey, reputation, and revenue stream.
The Future of Dental Practice Growth
In a time where every new patient counts, investing in streamlined treatment
coordination services is not just a luxury—it’s a necessity. Practices that
adapt proactive patient communication strategies will thrive, while those that rely solely on overstretched teams risk losing valuable private treatment
opportunities.
At CareBridge Consulting, we ensure that your patient journey is seamless, your team is supported, and your revenue grows—without the burden of in-house hiring.