The modern patient expects flexibility, convenience, and clear communication—especially when making decisions about private dental
treatments. However, most dental practices operate strictly within business hours, leaving many potential patients unable to engage in treatment discussions due to work commitments, family responsibilities, or time constraints.
This is where out-of-hours treatment coordination is changing the game. By offering evening and weekend consultations, practices can capture more private treatment cases while improving patient satisfaction.
The Challenge: Patients Are Too Busy for Daytime Calls
A report from the British Dental Association (BDA, 2023) highlighted that:
1. 65% of working professionals delay dental treatments due to scheduling conflicts.
2. Over 40% of private treatment inquiries go unanswered outside business hours.
3. Practices lose thousands in potential revenue by not accommodating flexible consultation times.
Many patients simply don’t have time to discuss their treatment options during a 9- to-5 workday—which means missed opportunities for both the patient and the practice.
The Solution: After-Hours Treatment Coordination
At CareBridge Consulting, we provide out-of-hours virtual treatment coordination, ensuring that:
1. Patients can book consultations at times that suit them—during evenings or weekends.
2. We follow up on private treatment inquiries after work hours, increasing conversion rates.
3. Our team handles patient education, financial discussions, and booking assistance remotely. 4.Clinicians and reception teams no longer have to squeeze in treatment explanations between appointments.
This service removes the stress from in-house teams while ensuring patients have all the information they need to move forward with their treatment decisions.
Real-World Impact: More Patients, More Revenue
One of our dental practice clients had been struggling to convert private treatment inquiries due to patients being unreachable during the day. After implementing our out-of-hours coordination service, the practice saw:
1. A 55% increase in private treatment conversions.
2. More evening and weekend bookings from previously unreachable patients.
3. An additional £90,000 in private treatment revenue within six months.
By adapting to patients’ schedules, they turned missed opportunities into real revenue.
The Bottom Line: Dental Practices Must Adapt
In an era where customer experience drives success, dental practices must embrace more patient-centric approaches. Out-of-hours treatment coordination isn’t just a convenience—it’s a critical strategy for boosting private treatment acceptance and overall profitability.
At CareBridge Consulting, we make this transition seamless and cost-effective, ensuring that your practice captures every private treatment opportunity—day or night.