Many dental practices focus on delivering high-quality patient care but struggle with the business side—particularly when it comes to converting private treatment
opportunities. Without a dedicated Treatment Coordinator (TCO), practices risk losing thousands in potential revenue each year due to missed patient follow-ups, unclear communication, and inefficient processes.
How Much Are You Losing Without a TCO?
A recent study by the Private Dentistry Association found that dental practices without a structured treatment coordination process lose, on average:
1. £50,000–£100,000 annually in unconverted private treatment plans.
2. 30% of potential private patients due to delayed or unclear communication.
3. More patient complaints related to front-desk service and long wait times.
Many practices assume that their reception team or clinicians can handle these tasks, but in reality, this approach often leads to rushed explanations, patient confusion, and ultimately, lost opportunities.
Why Traditional Reception & Clinician-Led Coordination Fails
While reception teams and clinicians are vital to the practice, they often lack the time, training, and structured follow-up process required for effective
treatment coordination. Here’s why:
1. Receptionists Are Overloaded – Juggling calls, bookings, and front-desk inquiries means treatment explanations are often rushed or inconsistent.
2. Clinicians Are Time-Restricted – Dentists focus on delivering treatments, leaving little room for in-depth patient discussions.
3. Patients Need More Support – Many patients delay treatment because they don’t fully understand the procedure, benefits, or financing options.
Without a dedicated treatment coordination strategy, your practice is not At CareBridge Consulting, we offer virtual and outsourced treatment coordination, ensuring that:
1. Every private treatment opportunity is fully explained and followed up.
2. Patients receive financial guidance and reassurance, boosting case acceptance.
3. Your reception team can focus on delivering excellent front-desk service.
4. You don’t have to worry about employment costs, sick leave, or tax
increases.
5. Our out-of-hours availability also means we connect with patients when they’re free, increasing the likelihood of securing their treatment commitment.
Real Results: A Case Study
One of our client practices struggled with low case acceptance and patient
hesitancy regarding private treatments. Within six months of using our service,
they saw:
A 45% increase in private treatment conversions.
An additional £75,000 in private treatment revenue.
More satisfied patients, leading to better reviews and referrals.
The Bottom Line
Without a structured, professional treatment coordination service, dental practices are leaving significant revenue on the table. With increasing employer costs and operational pressures, outsourcing your treatment coordination is
the smartest, most cost-effective way to scale your practice without adding more staff.
maximizing its private treatment potential.
How CareBridge Consulting Fixes This Problem
At CareBridge Consulting, we offer virtual and outsourced treatment coordination, ensuring that:
1. Every private treatment opportunity is fully explained and followed up.
2. Patients receive financial guidance and reassurance, boosting case acceptance.
3. Your reception team can focus on delivering excellent front-desk service.
4. You don’t have to worry about employment costs, sick leave, or tax
increases.
Our out-of-hours availability also means we connect with patients when they’re
free, increasing the likelihood of securing their treatment commitment.
Real Results:
A Case Study One of our client practices struggled with low case acceptance and patient hesitancy regarding private treatments. Within six months of using our service, they saw:
1. A 45% increase in private treatment conversions.
2. An additional £75,000 in private treatment revenue.
3. More satisfied patients, leading to better reviews and referrals.
The Bottom Line
Without a structured, professional treatment coordination service, dental practices are leaving significant revenue on the table. With increasing employer costs and operational pressures, outsourcing your treatment coordination is the smartest, most cost-effective way to scale your practice without adding more staff.